Should I Repair my Washing Machine or Replace it?

When something breaks or stops working properly on your washing machine, you have to choose between repairing or replacing it. In this article, we will explore these two choices in a range of situations relating to your washing machine.

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What’s the Problem?

If you are having a problem with your washing machine a quick remedy may be as simple as turning off the power switch, waiting for 30 seconds and then turning it back on again. If that doesn’t resolve the issue you may need to seek assistance from your local appliance repairman who will need to assess your washing machine in order to diagnose the problem for you. Often a fault code or problem that presents itself during the wash cycle will have a number of different solutions and that is the reason an experienced electrical technician should be consulted before deciding on the next step for your washing machine.


Small or minor problems can be easy for specialist washing machine servicemen to resolve and that is when it is definitely worthwhile calling in the experts. In many cases a minor problem may just be something that has gone into the water reticulation system that is stopping or blocking the proper functioning of a part. Once the offending item has been removed your washing machine will be back in action. Often the issue may only be connected to one part that has failed in the machine and that can also be a relatively simple fix to get it operating again.


Some issues with washing machines can be intermittent faults and do not consistently cause you problems with getting through your laundry pile. Unfortunately these can be difficult to assess because the fault does not always show up when an expert visits. Occasionally a serviceman will need to pick up the machine to run multiple tests at a workshop in order to confirm a solution. These intermittent faults are often caused by a part that has not stopped functioning completely and will burst into life as soon as it is examined. While the diagnosis phase of repairing a washing machine with this type of problem can be harder to resolve, the solution can often be worthwhile doing rather than going out to replace it.

In both these situations, you will almost always be better off by simply fixing the problem, as opposed to purchasing a new washing machine as the cost to repair it will be less than replacing it.


Occasionally, the problem will be more major and involve a long list of parts in the machine that have failed. An assessment could also reveal that the washing machine may have other potential future issues that could occur. If you have been advised that the machine needs a major repair then it is best to compare the repair cost with the investment in a new one. Often when faced with a major repair a replacement machine is the best choice.

In all of these cases, you would need an experienced electrical technician to assess the washing machine before a verdict can be reached about the type of repair that is needed. Unfortunately without physically checking over the machine it is not possible to give an accurate description of repairs and while indications can seem like a good idea they are at best just guessing about the possible fault with the machine. When a washing machine does not operate as normal the problem can be caused by different issues as the same symptom does not always have the same remedy. Get an assessment of the problem to be sure that it’s not worth repairing anymore.


While the age of a washing machine is a consideration when deciding to repair or replace the use that it has had over time is also a factor. Wear and tear occurs naturally over time with any equipment that is used. The more frequently a washing machine is used the greater the amount of wear on parts and components. Needing repairs for an appliance is a normal occurrence during its life and getting them serviced by a specialist can extend the life of a hard working washing machine.  If you are having an issue with your machine the best decision is to check that it is not being caused by something that would be a simple fix.  Some washing machines can continue operating long after what is considered a typical life span.


Sometimes repairs are also needed while a washing machine is still relatively new and those are typically fixed under warranty. In general terms an appliance like washing machines will come with a warranty period of 2 years for residential use.  Extended warranties can cover the machine for longer but are usually an additional cover that has to requested and paid for at the time of purchase.

What is Covered?

Generally, a product warranty will cover electrical and mechanical failures with an appliance and the repair costs are covered by the manufacturer. If the problem is caused by the user, such as a foreign object getting into the washing machine that stops it from functioning properly, then the warranty does not cover the cost to fix it. When you have a relatively new appliance always inform the servicing agent that you ask for help about the date of purchase before they call out to assess it.


Organising an assessment for your washing machine problem is easy and a technician can usually call out within 1 – 2 days for your convenience.  It does not take long for dirty clothes to start building up so a repair of your existing machine is normally the most convenient course of action for your family. Especially as the most commonly used parts are often carried in service vehicles so that they can be fixed while a technician is on site. If other parts are required the turnaround time is usually fairly fast to source them so that your machine is back in operation quickly. Most people choose to go with a repair because the time to get a washing machine running again is usually less than deciding on a replacement option.


While most repairers do not provide free quotes to fix an appliance the charges payable for an assessment are worthwhile in order to get an accurate cost for your washing machine repairs. Speculation about repair costs are vague and could paint a worse picture of the work needed to fix it than what is reality. Electrical technicians have the training and experience to diagnose your washing machine properly so you’ll be aware of what repairs are actually needed and the total cost to get it working properly.

Although everyone evaluates the value of an existing appliance differently if you find that the repair costs are more than the cost for a new washing machine then it is not worth fixing. Spare parts always cost more when buying them individually but the tipping point is usually when the purchase price of a new washing machine is not much more than the repairs.

The Verdict

Not every washing machine problem is the same and even common fault codes can have multiple ways to resolve the issue.  The best choice you can make is to get a specialist to assess it properly and then evaluate what is needed to get it going again.  Generally, repairing your washing machine will be a better option than replacing it; cost, convenience and longevity-wise. If you need help deciding whether you should repair or replace your washing machine, talk to the experts.

Butterworth Appliances service and repair a wide range of appliance types to keep your home or business running efficiently. Our team can service your appliance at your home or place of business, or you can bring it down to our workshop in Oteha.

If you have any questions about repairing an appliance, please contact us using our online form or by calling 09 4796 448.

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